Secure Banking
Keeping your money and personal information safe is a top priority for us. FDIC insured. Your deposits are insured by the FDIC up to the maximum allowed by law. Maximize your coverage Online & Mobile Security Guarantee. We guarantee that you will not be liable for any unauthorized online or mobile banking transaction as long as you report it within 60 days from when your statement is made available Your information is safe. We protect your accounts and personal information. See how we keep you safe Free security software. Protect up to 3 devices with Webroot® SecureAnywhere™ software, free to BB Online Banking Bank customers.
Customer Care
Our award-winning customer care is available 24/7 to help with whatever you need. See our customer care options Anytime, anywhere. Contact us by phone, live chat or secure email. Just press "0" to talk to a representative in the U.S. or Canada. Avoid a long string of prompts to find the right person Call wait times online. Find out if it's a good time to call by checking our website or mobile app for call wait times. Our call wait times are usually less than 1 minute Professional service. Our customer care team is highly trained in custom relation. We won't rush you off the phone, whether you're calling to open an account or have a question Personal care. We thoroughly follow up with your calls and questions to give you the same level of care you'd expect at a branch.
Our Commitment
Over 5,000 teammates committed to doing it right, obsessing over the customer and tirelessly innovating to make a real difference. We find new ways to deliver financial opportunity — no matter how you define it. Do Right. Sincere respect for each other, our customers and communities we serve. Do for others what we expect of ourselves, with a collective desire to improve things and a genuine understanding of what really matters to customers. Obsess Over the Customer. Fierce dedication to putting our customers at the center of everything we do. Driven to ensure that every interaction is extraordinary, with our sole focus being what’s best for our customers and their financial well-being. Tirelessly Innovate. Constantly creating and reinventing with the singular purpose of making a real difference for our customers.
